Helpjuice incident

DNS Connection issues

Major Resolved View vendor source →

Helpjuice experienced a major incident on July 25, 2024 affecting Web Host and Helpjuice Knowledge Bases, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 07:08 AM UTC
Resolved
Jul 25, 2024, 08:47 AM UTC
Duration
1h 39m
Detected by Pingoru
Jul 25, 2024, 07:08 AM UTC

Affected components

Web HostHelpjuice Knowledge Bases

Update timeline

  1. investigating Jul 25, 2024, 07:08 AM UTC

    We are currently investigating an issue with some Knowledge Bases experiencing issues with DNS connectivity We'll keep you posted with any updates.

  2. monitoring Jul 25, 2024, 07:37 AM UTC

    The issue has been resolved, and we are currently monitoring the situation to ensure continued stability.

  3. monitoring Jul 25, 2024, 07:37 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 25, 2024, 07:59 AM UTC

    Some accounts are still reporting issues. We are continuing to monitor.

  5. resolved Jul 25, 2024, 08:47 AM UTC

    This incident has been resolved.