Helpjuice incident

Degraded performance on knowledge bases

Minor Resolved View vendor source →

Helpjuice experienced a minor incident on September 19, 2024 affecting Web Host, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2024, 07:36 PM UTC
Resolved
Sep 19, 2024, 11:23 PM UTC
Duration
3h 47m
Detected by Pingoru
Sep 19, 2024, 07:36 PM UTC

Affected components

Web Host

Update timeline

  1. investigating Sep 19, 2024, 07:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 19, 2024, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2024, 11:23 PM UTC

    This incident has been resolved.