Helpjuice experienced a notice incident on January 3, 2025 affecting Helpjuice Search, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Helpjuice Search
Update timeline
- investigating Jan 03, 2025, 08:47 PM UTC
We are encountering a major issue that impact all search API calls, we are actively investigating the issue and will provide updates as soon as we have more information.
- monitoring Jan 03, 2025, 10:20 PM UTC
We've implemented a fix for the recent search issues and are monitoring. We're working with our provider to understand the root cause and prevent it from happening again.
- resolved Jan 06, 2025, 02:20 PM UTC
This incident has been resolved.