HelpDocs experienced a major incident on October 20, 2025 affecting Marketing Site, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:20 PM UTC
A few of our pages on helpdocs.io are down due to the AWS outage that's affecting our marketing site hosting provider. Please head to helpdocs.io/signup directly to sign up for an account. Hosted knowledge bases remain unaffected by this outage.
- investigating Oct 20, 2025, 05:07 PM UTC
Our main marketing site page is back up (helpdocs.io), but the signup page is now down. Please bear with us as we communicate with our marketing site hosting provider.
- investigating Oct 20, 2025, 05:12 PM UTC
Our main marketing site pages are now back up, including the signup page. Our knowledge base hosting remains unaffected.
- monitoring Oct 20, 2025, 06:46 PM UTC
Marketing site pages appear to be back to normal now. Hosted knowledge bases remain unaffected.
- resolved Oct 20, 2025, 06:47 PM UTC
The marketing site issues are now resolved