HelpDocs incident

Degraded response times

Minor Resolved View vendor source →

HelpDocs experienced a minor incident on August 27, 2026 affecting API, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 04:41 PM UTC
Resolved
Aug 27, 2026, 05:16 PM UTC
Duration
34m
Detected by Pingoru
Aug 27, 2026, 04:41 PM UTC

Affected components

API

Update timeline

  1. investigating Aug 27, 2026, 04:30 PM UTC

    A small subset of accounts are receiving increased error rates and degraded response times across the API

  2. identified Aug 27, 2026, 04:41 PM UTC

    We've identified the issued and are preparing a fix

  3. monitoring Aug 27, 2026, 05:05 PM UTC

    Fix is deployed and propagated, p99 response times and error rates have returned to baseline. Continuing to monitor.

  4. resolved Aug 27, 2026, 05:16 PM UTC

    This incident is now resolved