HelpDocs experienced a minor incident on July 8, 2026 affecting API and Custom Domains and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
APICustom DomainsHelpDocs SubdomainsLighthouse EmbedRealtime Search
Update timeline
- identified Jul 08, 2026, 08:44 AM UTC
A subset of accounts is showing an incorrect updated time and stale status for articles. We have identified the issue and are working on a resolution
- identified Jul 08, 2026, 08:45 AM UTC
Article stale statuses and updated dates in the dashboard are fully restored. We are working to restore user-facing updated dates.
- monitoring Jul 08, 2026, 09:15 AM UTC
Frontend article updated dates are now restored for all affected accounts. We are monitoring the situation to ensure there is no regression.
- resolved Jul 08, 2026, 09:35 AM UTC
Issue is fully resolved on all affected accounts