Helix Control-M incident

Attention: The Alerts listener has not been receiving Alerts for over an hour

Helix Control-M experienced a notice incident on July 25, 2026 affecting US04495, lasting —. The incident has been resolved; the full update timeline is below.

Started: Jul 25, 2026, 07:23 PM UTC
Resolved: Jul 25, 2026, 07:23 PM UTC
Duration: —
Detected by Pingoru: Jul 25, 2026, 07:23 PM UTC

Affected components

US04495

Update timeline

resolved Jul 25, 2026, 07:23 PM UTC

We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts