Helix Control-M incident

Attention: The Alerts listener has not been receiving Alerts for over an hour

Notice Resolved View vendor source →

Helix Control-M experienced a notice incident on October 20, 2026 affecting AP25673, lasting –. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 10:59 AM UTC
Resolved
Oct 20, 2026, 10:59 AM UTC
Duration
–
Detected by Pingoru
Oct 20, 2026, 10:59 AM UTC

Affected components

AP25673

Update timeline

  1. resolved Oct 20, 2026, 10:59 AM UTC

    We noticed that the Alerts listener in your environment has not been receiving Alerts for over an hour, which means that your tenant cannot currently send it Alerts. You might be missing critical Alerts about your environment.Check that the Alerts listener in your environment is up and running and can connect to the internet. For more information, see https://documents.bmc.com/supportu/controlm-saas/en-US/Documentation/Alerts.htm#SettingUpExternalAlerts