Helius incident

Elevated latency and timeouts for RPC requests from US east

Notice Resolved View vendor source →

Helius experienced a notice incident on August 21, 2025 affecting RPC, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 06:00 PM UTC
Resolved
Aug 21, 2025, 07:17 PM UTC
Duration
1h 16m
Detected by Pingoru
Aug 21, 2025, 06:00 PM UTC

Affected components

RPC

Update timeline

  1. investigating Aug 21, 2025, 06:00 PM UTC

    We are currently observing elevated latency and intermittent timeouts on RPC requests routed through the US-East region. This is due to ongoing Cloudflare network performance issues in Ashburn (IAD).

  2. identified Aug 21, 2025, 06:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 21, 2025, 07:17 PM UTC

    This incident has been resolved.