Helius incident

Errors When Upgrading or Purchasing Plans Using Crypto

Notice Resolved View vendor source →

Helius experienced a notice incident on November 3, 2025, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 09:15 AM UTC
Resolved
Nov 03, 2025, 11:07 AM UTC
Duration
1h 52m
Detected by Pingoru
Nov 03, 2025, 09:15 AM UTC

Update timeline

  1. identified Nov 03, 2025, 09:15 AM UTC

    We are currently investigating an issue causing errors when users attempt to upgrade or purchase new plans using crypto. If you are affected, please reach out to us at [email protected]

  2. resolved Nov 03, 2025, 11:07 AM UTC

    This incident has been resolved.