Heap.io experienced a minor incident on October 11, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 11, 2025, 08:55 AM UTC
Oct 11, 01:55 PDT Resolved - This incident has been resolved. Oct 10, 14:17 PDT Monitoring - A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period. Oct 10, 11:43 PDT Update - We continue to work on a fix for this issue. Oct 10, 09:50 PDT Update - We are continuing to work on a fix for this issue Oct 10, 08:28 PDT Identified - Our engineering team has identified the root cause of the delayed syncs and is working on a solution. Data is still being collected and no data has been lost. We will post an update in one hour.