Heap.io incident

Heap Connect Syncs: Possibility Of Stale Data

Minor Resolved View vendor source →

Heap.io experienced a minor incident on November 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 04:22 AM UTC
Resolved
Nov 20, 2025, 04:22 AM UTC
Duration
—
Detected by Pingoru
Nov 20, 2025, 04:22 AM UTC

Update timeline

  1. monitoring Nov 20, 2025, 04:22 AM UTC

    Nov 19, 20:22 PST Resolved - This incident has been resolved. Nov 19, 18:19 PST Monitoring - A fix has been implemented and we are monitoring results. Nov 19, 17:21 PST Update - We are continuing to work on a fix for this issue. Nov 19, 17:21 PST Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.