Heap.io experienced a minor incident on October 10, 2025 affecting Heap Connect, lasting 17h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Oct 10, 2025, 03:28 PM UTC
Our engineering team has identified the root cause of the delayed syncs and is working on a solution. Data is still being collected and no data has been lost. We will post an update in one hour.
- identified Oct 10, 2025, 04:50 PM UTC
We are continuing to work on a fix for this issue
- identified Oct 10, 2025, 06:43 PM UTC
We continue to work on a fix for this issue.
- monitoring Oct 10, 2025, 09:17 PM UTC
A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period.
- resolved Oct 11, 2025, 08:55 AM UTC
This incident has been resolved.