Heap.io experienced a minor incident on November 20, 2025 affecting Heap Connect, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Nov 20, 2025, 01:21 AM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- identified Nov 20, 2025, 01:21 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 20, 2025, 02:19 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Nov 20, 2025, 04:22 AM UTC
This incident has been resolved.