Heap.io experienced a notice incident on January 25, 2026 affecting Heap Connect, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Jan 25, 2026, 11:38 AM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- resolved Jan 25, 2026, 01:58 PM UTC
This incident has been resolved.