Heap.io incident
Intermittent application performance degradation for Sense customers
Heap.io experienced a minor incident on January 27, 2026 affecting App, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
App
Update timeline
- investigating Jan 27, 2026, 10:48 AM UTC
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
- identified Jan 27, 2026, 01:50 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 27, 2026, 03:05 PM UTC
This incident has been resolved.