Partial service disruption for some Heap/PA customers

Update timeline

1. investigating Mar 15, 2026, 04:43 PM UTC

   Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

2. investigating Mar 15, 2026, 05:30 PM UTC

   We are continuing to investigate this issue.

3. investigating Mar 15, 2026, 06:58 PM UTC

   We continue to investigate this issue.

4. investigating Mar 15, 2026, 07:54 PM UTC

   We are continuing with this investigation. We will post an update as soon as one is available.

5. identified Mar 16, 2026, 12:31 AM UTC

   The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.

6. monitoring Mar 16, 2026, 12:51 AM UTC

   The fix has been applied and latency is starting to recover. We continue to monitor.

7. resolved Mar 16, 2026, 03:56 AM UTC

   This incident has been resolved.