Heap.io incident

Some customers may be experiencing errors when running queries

Minor Resolved View vendor source →

Heap.io experienced a minor incident on March 18, 2026 affecting App, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 04:34 PM UTC
Resolved
Mar 18, 2026, 05:54 PM UTC
Duration
1h 19m
Detected by Pingoru
Mar 18, 2026, 04:34 PM UTC

Affected components

App

Update timeline

  1. investigating Mar 18, 2026, 04:34 PM UTC

    We are currently investigating this issue.

  2. identified Mar 18, 2026, 04:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 18, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 05:54 PM UTC

    This incident has been resolved.