Healthise experienced a major incident on May 26, 2021 affecting Coach and Custom Content Manager (CCM) and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
CoachCustom Content Manager (CCM)Knowledgebase
Update timeline
- investigating May 26, 2021, 02:11 AM UTC
Several Healthwise-hosted solutions are currently experiencing issues. Our team are working to fix the problem. We will post updates as we learn more.
- monitoring May 26, 2021, 02:18 AM UTC
We have identified the issue and implemented a temporary fix. We will continue to monitor the situation as we work on a permanent fix. We will post an update when that is completed.
- resolved May 26, 2021, 02:32 AM UTC
All issues have been resolved.