Healthise incident

Performance Issues

Critical Resolved View vendor source →

Healthise experienced a critical incident on April 29, 2020 affecting Coach and EMR Modules and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2020, 02:05 AM UTC
Resolved
Apr 29, 2020, 02:28 AM UTC
Duration
23m
Detected by Pingoru
Apr 29, 2020, 02:05 AM UTC

Affected components

CoachEMR ModulesKnowledgebase

Update timeline

  1. investigating Apr 29, 2020, 02:05 AM UTC

    Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.

  2. investigating Apr 29, 2020, 02:10 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 29, 2020, 02:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2020, 02:28 AM UTC

    All performance issues have been resolved.