Healthise experienced a notice incident on October 14, 2024 affecting HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc., lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.
Update timeline
- investigating Oct 14, 2024, 05:10 PM UTC
We are currently investigating this issue.
- investigating Oct 14, 2024, 05:12 PM UTC
We are continuing to investigate this issue.
- identified Oct 14, 2024, 05:16 PM UTC
The issue has been identified and there will be a downtime of approximately 5 mins starting at 12:15pm CST.
- identified Oct 14, 2024, 05:30 PM UTC
The fix continues to be implemented - confirmation of completion will be provided as soon as it's finished. Thank you for your patience.
- resolved Oct 14, 2024, 05:39 PM UTC
The fix has been successfully implemented and Fulfillment Services are operating as expected.