Healthise incident

Healthwise solutions - content service issue

Critical Resolved View vendor source →

Healthise experienced a critical incident on November 6, 2024 affecting Coach and Communicate and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 09:43 PM UTC
Resolved
Nov 06, 2024, 09:57 PM UTC
Duration
14m
Detected by Pingoru
Nov 06, 2024, 09:43 PM UTC

Affected components

CoachCommunicateContent BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase

Update timeline

  1. investigating Nov 06, 2024, 09:43 PM UTC

    We are experiencing an issue which is preventing content from being displayed or fulfilled. We are actively investigating and working to resolve as quickly as possible. Updates will be provided as they become available.

  2. investigating Nov 06, 2024, 09:56 PM UTC

    The issue has been resolved and all solutions are operating as normal. Thank you for your patience!

  3. resolved Nov 06, 2024, 09:57 PM UTC

    This incident has been resolved.