Healthise incident

WebMD Ignite Healthwise solutions experiencing degraded performance

Minor Resolved View vendor source →

Healthise experienced a minor incident on January 31, 2025 affecting Coach and Communicate and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 04:06 PM UTC
Resolved
Jan 31, 2025, 04:15 PM UTC
Duration
9m
Detected by Pingoru
Jan 31, 2025, 04:06 PM UTC

Affected components

CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, Content

Update timeline

  1. investigating Jan 31, 2025, 04:06 PM UTC

    We are currently investigating the root cause of the degraded performance and will work on resolving the issue as quickly as possible. Updates will be provided here as soon as they become available.

  2. resolved Jan 31, 2025, 04:15 PM UTC

    This incident has been resolved.