Healthise incident

WebMD Ignite Healthwise solutions disruption to utilization reporting data

Minor Resolved View vendor source →

Healthise experienced a minor incident on November 15, 2024 affecting Content as a Service (CaaS) and EMR Modules, lasting 145d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 02:59 PM UTC
Resolved
Apr 09, 2025, 06:31 PM UTC
Duration
145d 3h
Detected by Pingoru
Nov 15, 2024, 02:59 PM UTC

Affected components

Content as a Service (CaaS)EMR Modules

Update timeline

  1. investigating Nov 15, 2024, 02:59 PM UTC

    We are currently investing what is preventing utilization data from loading to the reporting tool (used for utilization and administration reporting). Updates will be provided here as they become available. NOTE: All solutions are fully operational - this issue is impacting utilization and administration reporting for EMRm and CaaS.

  2. investigating Jan 28, 2025, 07:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 28, 2025, 08:00 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 09, 2025, 06:31 PM UTC

    This incident has been resolved.