Healthise incident

RESOLVED: Ignite Education APIs (V3) search, collection path, service line path endpoints failing

Minor Resolved View vendor source →

Healthise experienced a minor incident on May 13, 2025 affecting Ignite Education APIs, lasting 16h 58m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 09:26 PM UTC
Resolved
May 14, 2025, 02:24 PM UTC
Duration
16h 58m
Detected by Pingoru
May 13, 2025, 09:26 PM UTC

Affected components

Ignite Education APIs

Update timeline

  1. monitoring May 13, 2025, 09:26 PM UTC

    The fix is in progress. A fix has been implemented and the index is building for the Ignite Content API. Issues with search endpoints should be resolved by 10pm ET.

  2. resolved May 14, 2025, 02:24 PM UTC

    The issues have been resolved and the API is functioning as expected.