Hawkes Learning incident

LMS Links Not Launching

Major Resolved View vendor source →

Hawkes Learning experienced a major incident on October 1, 2026, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 02:41 PM UTC
Resolved
Oct 01, 2026, 04:32 PM UTC
Duration
1h 50m
Detected by Pingoru
Oct 01, 2026, 02:41 PM UTC

Update timeline

  1. investigating Oct 01, 2026, 02:41 PM UTC

    We are currently investigating an issue with LMS links (Sync Tool, Single Sign On, and Deep Links) not opening in Canvas, Brightspace, Blackboard, and Moodle. We apologize for the inconvenience and will provide an update shortly. Thank you!

  2. monitoring Oct 01, 2026, 03:15 PM UTC

    A fix has been implemented and we are actively monitoring. Thank you!

  3. resolved Oct 01, 2026, 04:32 PM UTC

    The issue has been resolved. We sincerely apologize for the inconvenience this caused and appreciate your patience while our teams were working to correct the issue. Thank you!