Happitu experienced a minor incident on March 25, 2026 affecting Transcription, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Transcription
Update timeline
- investigating Mar 25, 2026, 12:46 PM UTC
Status: Investigating We have identified an issue with the queueing of NICE CXone interactions for transcription. As a result, interactions are not currently being transcribed. Affected components Transcription (Degraded performance)
- monitoring Mar 25, 2026, 01:00 PM UTC
Status: Monitoring We've patched the problem and are processing queued calls. Affected components Transcription (Degraded performance)
- resolved Mar 25, 2026, 01:30 PM UTC
Status: Resolved This issue is now resolved Affected components Transcription (Operational)