Happitu incident

NICE CXone Transcription Processing Issue

Minor Resolved View vendor source →
Started
Mar 25, 2026, 01:30 PM UTC
Resolved
Mar 25, 2026, 01:30 PM UTC
Duration
—
Detected by Pingoru
Mar 25, 2026, 01:30 PM UTC

Affected components

Transcription

Update timeline

  1. investigating Mar 25, 2026, 12:46 PM UTC

    Status: Investigating We have identified an issue with the queueing of NICE CXone interactions for transcription. As a result, interactions are not currently being transcribed. Affected components Transcription (Degraded performance)

  2. monitoring Mar 25, 2026, 01:00 PM UTC

    Status: Monitoring We've patched the problem and are processing queued calls. Affected components Transcription (Degraded performance)

  3. resolved Mar 25, 2026, 01:30 PM UTC

    Status: Resolved This issue is now resolved Affected components Transcription (Operational)

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