HackerOne had 18 outages in the last 2 years totaling 429h 7m of downtime — averaging 0.7 incidents per month.
There were 18 HackerOne outages since July 29, 2025 totaling 429h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
Users unable to load pages or receive errors across the platform. All major endpoints were affected the GraphQL API, reports, and team pages. Root Cause: AWS experienced a connectivity disruption impacting multiple services in us-west-2, including EC2, Internet Connectivity.
We are currently investigating the slowness in platform response.
The platform is stable, and the response latency is being monitored.
We are continuing to monitor for any further issues.
Earlier, some users may have experienced slower-than-normal performance on hackerone.com. Service was restored and has been operating normally since. We've identified the cause and are implementing improvements to prevent recurrence.
We are experiencing degraded performance on the H1 Platform. We are actively investiaging and will have an update shortly.
H1 Platform performance has returned to normal. We are continuing to monitor the situation.
We have idenfied the problem and are monitoring the situation while we work on resolution.
The incident has been resolved.
A data synchronization issue starting around 0600 UTC June 5th is preventing new data from being available to users.
A data synchronization issue is affecting graph and dashboard data and there may be gaps between tarting June 6, 2026 and the present. The data is being backfilled and will be fully available soon.
Historical data synchronization has completed and all dashboards and graphs reflect current data.
Attempts to escalate reports through HackerOne Integrations are currently failing with 500 errors.
Escalations using HackerOne Integrations appear to be functioning normally now. The team is continuing to monitor the situation.
HackerOne Integrations have been operating without issue for several hours, so this incident is marked Resolved.
Users may experience degraded performance and slow response times on the HackerOne platform. Our team is actively investigating.
We identified the issue, the HackerOne paltform is back to normal performance.
HackerOne platform performance remains stable, and this incident has been resolved.
We are currently investigating this issue.
We have identified the issue and are currently working on a solution.
The issue has been resolved and the platform's stability is restored. We are actively monitoring the platform.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating the issue with search capability on hackerone.com
The search functionality is healthy again and we are monitoring the systems.
The incident has been resolved.
We have identified a potential issue with some users being unable to log in to the platform. Our engineering team has been alerted and is actively investigating to resolve the issue. We will update as soon as we have more information.
We have identified the problem and applied a fix. Platform login should function normally at this time. Thank you for your patience during this time.
We experienced elevated errors on the marketing site and login paths due to a Cloudflare service outage. Our application infrastructure stayed healthy, but requests through Cloudflare failed during their incident. No action was required on our systems. The issue resolved once Cloudflare restored normal operations.
We've experienced some issues with Hai tool invocations. The issue has been mitigated.
We are currently experiencing issues with HackerOne analytics data.
Backfill is in progress and freshness will improve as it completes; we’ll update once fully current.
All data from the start of the incident through today has been fully restored. Latency still affected - expected to return to normal levels later today.
This incident has been resolved.
Degraded performance - Platform
Platform stable; investigation ongoing
We're continuing to monitor our platform.
This incident has been resolved.
API not working post release
Rolled back last release
HackerOne Application and API services are down.
We are aware of this issue and investigating.
We're seeing the system recover and we are monitoring.
A mitigation has been put in place and we are continuing to monitor.
We are currently investigating a problem involved in our background job processing.
We've identified the cause and applied a fix and we are monitoring.
Job processing has normalized. We are resolving and we will continue to monitor today.
We’re currently investigating an issue with 2FA enforcement and have temporarily paused the rollout. Users with SSO enabled can try clearing their browser cookies and refreshing the page to resolve related login issues. We apologize for the inconvenience and will provide an update once the rollout resumes.
The issue has been resolved and enforcement is now active. We are monitoring closely to ensure stability. Please clear your browser cookies and refresh if you experience any issues. Thank you for your patience.