HackerOne incident

Missed crypto wallet batch for today, Oct 16 - fixed for tomorrow

Notice Resolved View vendor source →

HackerOne experienced a notice incident on October 17, 2024 affecting HackerOne Payments, lasting 19h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 03:33 AM UTC
Resolved
Oct 17, 2024, 11:19 PM UTC
Duration
19h 46m
Detected by Pingoru
Oct 17, 2024, 03:33 AM UTC

Affected components

HackerOne Payments

Update timeline

  1. investigating Oct 17, 2024, 03:33 AM UTC

    We identified an issue with the general release of crypto wallet payouts where either the legacy Coinbase batch would go out, or the wallet-based batch, but not both. We fixed the scheduling conflict and tomorrow both batches should be paid as usual - Coinbase at 2230 UTC, and wallets at 2300 UTC. We apologize for the inconvenience!

  2. monitoring Oct 17, 2024, 03:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2024, 11:19 PM UTC

    Confirmed that both batches today were successful.