Gusto incident

Some administrators are unable to process payroll

Major Resolved View vendor source →

Gusto experienced a major incident on February 24, 2023 affecting Payroll, Benefits, HR, lasting 13h 52m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2023, 12:07 AM UTC
Resolved
Feb 24, 2023, 01:59 PM UTC
Duration
13h 52m
Detected by Pingoru
Feb 24, 2023, 12:07 AM UTC

Affected components

Payroll, Benefits, HR

Update timeline

  1. investigating Feb 24, 2023, 12:07 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 24, 2023, 12:31 AM UTC

    A fix has been implemented and we are monitoring results. Please process payroll and reach out through the Help tab of your account if you need an expedite.

  3. resolved Feb 24, 2023, 01:59 PM UTC

    This incident has been resolved.