Gusto incident

that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize

Critical Resolved View vendor source →

Gusto experienced a critical incident on October 19, 2023 affecting Phone System and Chat System, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2023, 02:05 PM UTC
Resolved
Oct 19, 2023, 05:16 PM UTC
Duration
3h 10m
Detected by Pingoru
Oct 19, 2023, 02:05 PM UTC

Affected components

Phone SystemChat System

Update timeline

  1. investigating Oct 19, 2023, 02:05 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 19, 2023, 02:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 19, 2023, 02:58 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 19, 2023, 05:16 PM UTC

    This incident has been resolved.