Gusto incident

We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

Critical Resolved View vendor source →

Gusto experienced a critical incident on January 16, 2024 affecting Gusto.com website and API, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 07:10 PM UTC
Resolved
Jan 16, 2024, 09:32 PM UTC
Duration
2h 21m
Detected by Pingoru
Jan 16, 2024, 07:10 PM UTC

Affected components

Gusto.com websiteAPI

Update timeline

  1. investigating Jan 16, 2024, 07:10 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 16, 2024, 07:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 16, 2024, 08:48 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 16, 2024, 08:52 PM UTC

    We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. For voice support, you may reach us at (800) 936-0383. Thank you for your patience at this time.

  5. resolved Jan 16, 2024, 09:32 PM UTC

    This incident has been resolved.