Gusto incident

All customers are unable to use our chat option for support.

Critical Resolved View vendor source →

Gusto experienced a critical incident on October 17, 2024 affecting Chat System, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 02:35 PM UTC
Resolved
Oct 17, 2024, 04:08 PM UTC
Duration
1h 32m
Detected by Pingoru
Oct 17, 2024, 02:35 PM UTC

Affected components

Chat System

Update timeline

  1. investigating Oct 17, 2024, 02:35 PM UTC

    We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.

  2. identified Oct 17, 2024, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2024, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2024, 04:08 PM UTC

    This incident has been resolved.