Gusto incident

Customers are experiencing slowness and errors when accessing Gusto

Critical Resolved View vendor source →

Gusto experienced a critical incident on November 22, 2024 affecting Gusto.com website and API, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 07:09 PM UTC
Resolved
Nov 22, 2024, 08:57 PM UTC
Duration
1h 48m
Detected by Pingoru
Nov 22, 2024, 07:09 PM UTC

Affected components

Gusto.com websiteAPI

Update timeline

  1. investigating Nov 22, 2024, 07:09 PM UTC

    We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

  2. investigating Nov 22, 2024, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 22, 2024, 07:16 PM UTC

    We are continuing to investigate this issue.

  4. identified Nov 22, 2024, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Nov 22, 2024, 08:57 PM UTC

    Customers should no longer be experiencing slowness and errors in Gusto.