Gusto incident

Most users are unable to get 2-step verification codes

Critical Resolved View vendor source →

Gusto experienced a critical incident on June 8, 2023 affecting Payroll, Benefits, HR and Two-factor authentication text messages, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2023, 02:39 PM UTC
Resolved
Jun 08, 2023, 05:05 PM UTC
Duration
2h 25m
Detected by Pingoru
Jun 08, 2023, 02:39 PM UTC

Affected components

Payroll, Benefits, HRTwo-factor authentication text messages

Update timeline

  1. investigating Jun 08, 2023, 02:39 PM UTC

    We are currently investigating this issue.

  2. identified Jun 08, 2023, 03:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 08, 2023, 05:05 PM UTC

    This incident has been resolved.