Gusto incident

All customers are experiencing high wait times

Notice Resolved View vendor source →

Gusto experienced a notice incident on August 21, 2023 affecting Phone System, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 03:51 PM UTC
Resolved
Aug 21, 2023, 04:53 PM UTC
Duration
1h 2m
Detected by Pingoru
Aug 21, 2023, 03:51 PM UTC

Affected components

Phone System

Update timeline

  1. investigating Aug 21, 2023, 03:51 PM UTC

    We are currently experiencing high call volume and may experience high hold times.

  2. investigating Aug 21, 2023, 03:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2023, 04:27 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 21, 2023, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 21, 2023, 04:53 PM UTC

    This incident has been resolved.