Gusto incident

Some customers are experiencing an error when accessing Gusto.

Major Resolved View vendor source →

Gusto experienced a major incident on September 17, 2024 affecting Gusto.com website and API, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 01:31 AM UTC
Resolved
Sep 17, 2024, 04:50 AM UTC
Duration
3h 19m
Detected by Pingoru
Sep 17, 2024, 01:31 AM UTC

Affected components

Gusto.com websiteAPI

Update timeline

  1. investigating Sep 17, 2024, 01:31 AM UTC

    We are currently investigating this issue.

  2. identified Sep 17, 2024, 02:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 17, 2024, 03:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 17, 2024, 04:50 AM UTC

    No issues have been seen since 8:42p PT, we consider this issue resolved.