Gurobi Optimization incident

Connectivity issues with Azure Regions

Major Resolved View vendor source →

Gurobi Optimization experienced a major incident on March 15, 2021 affecting Instant Cloud Provisioning - Global and Gurobi Azure eastus and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2021, 09:35 PM UTC
Resolved
Mar 16, 2021, 12:13 AM UTC
Duration
2h 37m
Detected by Pingoru
Mar 15, 2021, 09:35 PM UTC

Affected components

Instant Cloud Provisioning - GlobalGurobi Azure eastusGurobi Azure westus2Gurobi Azure westeurope

Update timeline

  1. investigating Mar 15, 2021, 09:35 PM UTC

    We are currently experiencing connectivity issues with Azure as of 14:25 CST. Azure has identified an Active Directory issue that may be related and they are working on resolving it. We strongly recommend our customers to use AWS pending issue is swiftly resolved. We appreciate your patience on this.

  2. investigating Mar 15, 2021, 09:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 15, 2021, 09:55 PM UTC

    As reported by Azure, we are experiencing authentication issues. Azure is currently applying fixes and we are closely monitoring the progress.

  4. resolved Mar 16, 2021, 12:13 AM UTC

    The underlying issue from Azure has not been closed, but we are no longer experiencing connectivity issues.