Gurobi Optimization Outage History

Gurobi Optimization had 6 outages in the last 2 years totaling 29h 59m of downtime — averaging 0.2 incidents per month.

There were 6 Gurobi Optimization outages since June 20, 2024 totaling 29h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gurobi.com

Major June 12, 2026

Gurobi Instant Cloud Partial Outage

Detected by Pingoru: Jun 12, 2026, 09:10 PM UTC
Resolved: Jun 12, 2026, 09:37 PM UTC
Duration: 27m

Affected: Gurobi AWS us-east-1Gurobi AWS us-west-1Gurobi AWS eu-central-1Instant Cloud Provisioning - GlobalWeb License Service - Global

Timeline · 3 updates

investigating Jun 12, 2026, 09:10 PM UTC

We are currently investigating an issue affecting machine startup in Gurobi Instant Cloud. Our team is working to resolve the issue and determine full scope. We will provide an update as soon as possible.
resolved Jun 12, 2026, 09:37 PM UTC

Our services experienced temporary failures and have since been restarted. Gurobi Instant Cloud should now be available for normal use. We are continuing to monitor the situation. Please contact us if you experience any further issues.
postmortem Jun 15, 2026, 06:04 PM UTC

Following a scale down event on our cloud services clusters, some machines were terminated. The containers that were running on these machines did not restart properly, causing a temporary service disruption. Deploying fresh containers of our micro-services solved the issue. We sincerely apologize for any inconvenience this may have caused, and we have since reviewed and improved our scaling policies to prevent this type of issue from occurring again.

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Notice February 6, 2026

Web Services DNS issue

Detected by Pingoru: Feb 06, 2026, 11:51 PM UTC
Resolved: Feb 07, 2026, 12:16 AM UTC
Duration: 24m

Affected: Gurobi WebsiteGurobi User PortalWeb License Service - Global

Timeline · 2 updates

investigating Feb 06, 2026, 11:51 PM UTC

We are currently experiencing an issue affecting access to some Gurobi services. Users may see DNS resolution failures, resulting in intermittent or complete inability to connect to gurobi.com, portal.gurobi.com, and licensing endpoints. We are working to resolve the issue.
resolved Feb 07, 2026, 12:16 AM UTC

The DNS resolution issues affecting gurobi.com, portal.gurobi.com, and the license servers have now been fully resolved. All major public DNS resolvers (Google, Cloudflare, AWS, ISP resolvers) are returning valid responses again, and services are operating normally. A subset of users may continue to see issues if their local DNS resolvers maintain stale cache entries, but these will clear automatically. Thank you for your patience while we investigated and resolved the issue.

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Major October 20, 2025

AWS Operational Issue US-EAST-1 (N. Virginia)

Detected by Pingoru: Oct 20, 2025, 12:56 PM UTC
Resolved: Oct 20, 2025, 10:16 PM UTC
Duration: 9h 19m

Affected: Gurobi AWS us-east-1Gurobi User PortalInstant Cloud Provisioning - GlobalWeb License Service - Global

Timeline · 4 updates

investigating Oct 20, 2025, 12:56 PM UTC

We are currently experiencing connectivity issues with our services hosted in AWS region US-EASt-1. AWS has acknowledged a service disruption in these region and is actively working to resolve the issue. To minimize impact, we recommend customers temporarily switch to an alternative AWS region until full service is restored. You can monitor the latest updates directly from AWS at AWS Service Health Dashboard.
investigating Oct 20, 2025, 12:58 PM UTC

We are continuing to investigate this issue.
investigating Oct 20, 2025, 02:55 PM UTC

We are currently experiencing connectivity issues with our services hosted in AWS region US-EAST-1. AWS has acknowledged a service disruption in these region and is actively working to resolve the issue. To minimize impact, we recommend customers temporarily switch to an alternative AWS region until full service is restored. You can monitor the latest updates directly from AWS at AWS Service Health Dashboard.
resolved Oct 20, 2025, 10:16 PM UTC

This incident has been resolved.

Read the full incident report →

Critical September 27, 2024

Login issues on Portal

Detected by Pingoru: Sep 27, 2024, 10:29 AM UTC
Resolved: Sep 27, 2024, 01:46 PM UTC
Duration: 3h 16m

Affected: Gurobi User Portal

Timeline · 2 updates

investigating Sep 27, 2024, 10:29 AM UTC

We are currently investigating a login issue on our User Portal portal.gurobi.com. We will update you as soon as we have identified the issue or can provide a workaround. Please excuse the inconvenience!
resolved Sep 27, 2024, 01:46 PM UTC

The login issue on our User Portal (portal.gurobi.com) has been resolved. You should now be able to access the User Portal without any issues. Thank you for your patience!

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Major August 19, 2024

Issue with some Gurobi public services

Detected by Pingoru: Aug 19, 2024, 02:41 PM UTC
Resolved: Aug 19, 2024, 04:29 PM UTC
Duration: 1h 48m

Affected: Gurobi Website

Timeline · 2 updates

investigating Aug 19, 2024, 02:41 PM UTC

We are aware of an outage affecting the Gurobi Downloader, Uploader, Checksum and Navigator and are working on bringing them back online.
resolved Aug 19, 2024, 04:29 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 20, 2024

Cloud machines unavailable in Azure US region eastus

Detected by Pingoru: Jun 20, 2024, 09:58 AM UTC
Resolved: Jun 21, 2024, 12:42 AM UTC
Duration: 14h 43m

Affected: Gurobi Azure eastus

Timeline · 4 updates

investigating Jun 20, 2024, 09:58 AM UTC

It is currently not possible to start machines in pools that are configured to run in the US Azure region eastus. Please use the Azure westeurope region or AWS machines until we have figured out the issue.
investigating Jun 20, 2024, 03:32 PM UTC

We have found that this is an error on Azure itself and we are not able to fix this from our side. Please avoid using Azure machines in region eastus for now. We will update this page as soon as we know more.
monitoring Jun 20, 2024, 06:11 PM UTC

The issue has been resolved, and we are actively monitoring the systems to ensure stability.
resolved Jun 21, 2024, 12:42 AM UTC

This incident has been resolved.

Read the full incident report →