Gurobi Optimization experienced a minor incident on March 28, 2021 affecting Gurobi Website, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2021, 09:44 AM UTC
Currently, Gurobi registrations for new website accounts are severely delayed. We are currently investigating the issue and will send an update as soon as we have more information. If you need urgent assistance, please send email to [email protected] and we will try to help. Existing website accounts are not affected.
- identified Mar 28, 2021, 01:35 PM UTC
The issue is identified and a fix should be in place within 30 minutes.
- monitoring Mar 28, 2021, 01:43 PM UTC
The fix is in place and appears to be working. However, it may take up to an hour for the remaining data to catch up. We will monitor this through the day.
- resolved Mar 28, 2021, 04:00 PM UTC
The issue is now resolved. If you have a problem registering for the Gurobi website, please contact [email protected].