Gurobi Optimization experienced a major incident on March 31, 2021 affecting Gurobi Website, lasting 13h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Gurobi Website
Update timeline
- identified Mar 31, 2021, 03:53 AM UTC
Website registration is delayed; there is an issue with an upstream provider. We are contacting the provider to get this resolved as quickly as possible.
- identified Mar 31, 2021, 04:44 AM UTC
The issue is narrowed to an API call limit from an upstream provider. We have contacted them with an emergency request to increase the API call limit.
- monitoring Mar 31, 2021, 05:16 AM UTC
The daily API limit is reset; we will continue to monitor and work on this on Wednesday, US time.
- resolved Mar 31, 2021, 05:05 PM UTC
We increased the limits with the upstream provider. This is now resolved.