Gurobi Optimization experienced a minor incident on April 12, 2021 affecting Gurobi Website, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2021, 08:01 PM UTC
We are aware that some customers are not receiving the initial password link after registering for an account on gurobi.com. As a workaround, please use the password reset feature to get a fresh link. We are working to fix this issue and hope to have it fixed within 2 hours.
- monitoring Apr 12, 2021, 08:17 PM UTC
There was a random failure that occurred about an hour ago that looks like a filesystem failure. No data appear to be lost, but some users did not receive an initial password. If you were affected, simply go to the Gurobi website and request a password reset. If you still have problems, please contact [email protected]. We will continue to monitor this during the afternoon.
- resolved Apr 12, 2021, 11:10 PM UTC
A virtual machine on AWS had failed, it is now replaced and everything is back to normal.