Gurobi Optimization experienced a minor incident on July 28, 2021 affecting Gurobi Website, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Gurobi Website
Update timeline
- investigating Jul 28, 2021, 07:09 PM UTC
Academic users are currently unable to obtain new licenses via the Gurobi website. We are currently investigating and hope to have an update within 60 minutes.
- investigating Jul 28, 2021, 08:22 PM UTC
We continue to investigate, but regret that we do not have an ETA for a fix or a workaround yet.
- identified Jul 28, 2021, 09:19 PM UTC
We have found the failing code. We hope to have a fix implemented within 3 hours, if not sooner.
- resolved Jul 28, 2021, 09:38 PM UTC
This issue has been resolved; you may now obtain free academic and free online course licenses from the Gurobi website.