Gurobi Optimization experienced a major incident on February 16, 2023, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Feb 17, 2023, 07:43 PM UTC
Some licenses were incorrectly flagged as inactive and WLS token were rejected. This was due to a change in WLS that took some time to synchronize and propagate to all licenses. All licenses are now correctly synchronized and operational. We recommend to restart your compute server nodes to refresh the license status.
- postmortem Feb 19, 2023, 12:05 AM UTC
Starting at 2:15 PM PST on Thursday Feb 16th, some licenses were incorrectly flagged as inactive and WLS tokens were rejected. This was due to a change in WLS that took some time to synchronize and propagate to all licenses. All licenses are now correctly synchronized and operational. However, if you are using a WLS Compute Server license, you must restart your compute server nodes to refresh the license status, otherwise the license status will still show as invalid. We apologize for any interruption in service that may have affected you.