Gurobi Optimization experienced a notice incident on March 6, 2023 affecting Gurobi AWS us-east-1 and Web License Service - Global, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2023, 10:27 PM UTC
We are currently investigating some WLS licenses and WLS tokens being rejected in the US-EAST-1 region. However, if you have been using a WLS Compute Server license in US-EAST-1 region, you must restart your compute server nodes to refresh the license status.
- resolved Mar 06, 2023, 11:03 PM UTC
This incident has been resolved.
- postmortem Mar 06, 2023, 11:09 PM UTC
While performing the maintenance update in region us-east-1, authentication services were temporarily unavailable in that region only and some WLS tokens were rejected. We have notified the impacted customers. We apologize for any interruption in service that may have affected you.