Gurobi Optimization experienced a minor incident on September 20, 2023 affecting Gurobi User Portal, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Gurobi User Portal
Update timeline
- investigating Sep 20, 2023, 06:30 PM UTC
We are experiencing back-end processing errors that may impact updates of licenses and accounts. We are investigating.
- monitoring Sep 20, 2023, 07:00 PM UTC
This incident has been resolved and we are monitoring our systems. Our backend integration provider experienced a technical issue that impacted our services.
- resolved Sep 20, 2023, 08:01 PM UTC
This incident has been resolved.