Gurobi Optimization incident

Cloud machines unavailable in Azure US region eastus

Major Resolved View vendor source →

Gurobi Optimization experienced a major incident on June 20, 2024 affecting Gurobi Azure eastus, lasting 14h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 09:58 AM UTC
Resolved
Jun 21, 2024, 12:42 AM UTC
Duration
14h 43m
Detected by Pingoru
Jun 20, 2024, 09:58 AM UTC

Affected components

Gurobi Azure eastus

Update timeline

  1. investigating Jun 20, 2024, 09:58 AM UTC

    It is currently not possible to start machines in pools that are configured to run in the US Azure region eastus. Please use the Azure westeurope region or AWS machines until we have figured out the issue.

  2. investigating Jun 20, 2024, 03:32 PM UTC

    We have found that this is an error on Azure itself and we are not able to fix this from our side. Please avoid using Azure machines in region eastus for now. We will update this page as soon as we know more.

  3. monitoring Jun 20, 2024, 06:11 PM UTC

    The issue has been resolved, and we are actively monitoring the systems to ensure stability.

  4. resolved Jun 21, 2024, 12:42 AM UTC

    This incident has been resolved.