Gurobi Optimization incident

Connectivity issues with Azure Regions

Major Resolved View vendor source →

Gurobi Optimization experienced a major incident on April 1, 2021 affecting Instant Cloud Provisioning - Global and Gurobi Azure eastus and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2021, 10:01 PM UTC
Resolved
Apr 02, 2021, 12:01 AM UTC
Duration
1h 59m
Detected by Pingoru
Apr 01, 2021, 10:01 PM UTC

Affected components

Instant Cloud Provisioning - GlobalGurobi Azure eastusGurobi Azure westus2Gurobi Azure westeurope

Update timeline

  1. investigating Apr 01, 2021, 10:01 PM UTC

    We are currently experiencing connectivity issues with Azure as of 16:20 CST. Azure has identified failures accessing multiple services that may be related, and they are working on resolving it. We strongly recommend our customers to use AWS regions pending issues are swiftly resolved. We appreciate your patience on this.

  2. investigating Apr 01, 2021, 10:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 01, 2021, 10:12 PM UTC

    Azure has identified an issue affecting Azure DNS. “Azure Engineering is investigating an issue with DNS that is impacting several downstream Azure services.”

  4. resolved Apr 02, 2021, 12:01 AM UTC

    Azure confirmed that the underlying DNS outage has been mitigated.