Gurobi Optimization experienced a minor incident on June 24, 2021 affecting Gurobi AWS us-east-1 and Gurobi Website and 1 more component, lasting 19h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Gurobi AWS us-east-1Gurobi WebsiteGurobi User PortalGurobi AWS us-west-1Gurobi Cloud BillingGurobi AWS eu-central-1Instant Cloud Manager - GlobalGurobi AWS ap-northeast-1Instant Cloud Provisioning - GlobalGurobi AWS ap-southeast-2
Update timeline
- identified Jun 24, 2021, 09:04 PM UTC
There are intermittent issues affecting availability of Gurobi website accounts and Gurobi Cloud. We are fixing them as they occur, and expect to have a permanent fix in place within 90 minutes.
- identified Jun 24, 2021, 10:05 PM UTC
A workaround is now in place that should greatly reduce the frequency of the situation, while we investigate a permanent fix.
- monitoring Jun 24, 2021, 11:57 PM UTC
A permanent fix is implemented and we are watching the progress.
- resolved Jun 25, 2021, 04:09 PM UTC
After observation, we believe the fix resolved the problem, so we are closing this issue.