Gurobi Optimization experienced a critical incident on July 28, 2021 affecting Gurobi Website and Gurobi User Portal and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Gurobi WebsiteGurobi User PortalGurobi Cloud Billing
Update timeline
- identified Jul 28, 2021, 12:47 PM UTC
The Gurobi website account system is currently down; a fix should be available in about 10 minutes.
- monitoring Jul 28, 2021, 12:55 PM UTC
One server is repaired; remaining servers should be back online within a few minutes. We will monitor the situation now.
- resolved Jul 28, 2021, 01:19 PM UTC
All systems are back to normal; we will implement a fix later today that will avoid this specific failure in the future.